Privacy Policy

At Revionyx, operated by Tech Innovations Ltd, we are committed to protecting your privacy and ensuring you have a positive experience on our website and when purchasing our products. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website and make purchases with us. Please read this policy carefully to understand our practices regarding your personal data.

1. Information We Collect

Personal Information You Provide

We collect personal information that you voluntarily provide to us when you interact with our website and services. This includes:

• Account Registration: When you create an account, we collect your name, email address, password, phone number, and billing/shipping address.
• Order Information: When you make a purchase, we collect details about the products you buy, quantities, delivery address, payment method information, and order history.
• Contact Information: If you contact us through our contact form, email, or phone, we collect your name, email address, phone number, and the content of your message.
• Payment Information: We collect payment card details, billing address, and transaction history. Payment processing is handled by secure third-party payment processors.
• Customer Service: When you interact with our customer support team, we may collect information about your inquiries, complaints, and our responses.
• Newsletter Subscriptions: If you subscribe to our newsletter, we collect your email address and marketing preferences.
• Product Reviews: If you leave reviews or ratings, we collect your name, review content, and rating information.

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing activity:

• Device Information: We collect information about your device type, operating system, browser type, IP address, and unique device identifiers.
• Browsing Activity: We track pages visited, time spent on pages, links clicked, search queries, and the referring website URL.
• Location Data: We may collect approximate location information based on IP address to provide localized content and improve our services.
• Cookies and Tracking Technologies: We use cookies, web beacons, pixels, and similar technologies to recognize you, remember your preferences, and understand your browsing patterns.

2. How We Use Your Information

We use the information we collect for various purposes, all designed to improve your experience and provide better services:

• Order Processing: To process your orders, manage payments, arrange shipping, and provide order updates and tracking information.
• Account Management: To create and maintain your account, manage your profile, process returns and refunds, and handle account-related inquiries.
• Customer Communication: To send you order confirmations, shipping notifications, customer service responses, and important account updates.
• Marketing and Promotions: To send you promotional emails, special offers, and newsletters if you have opted in. You can unsubscribe from these communications at any time.
• Website Improvement: To analyze user behavior, understand preferences, improve website functionality, optimize user experience, and conduct market research.
• Security and Fraud Prevention: To detect, prevent, and address fraudulent transactions, security incidents, and technical issues.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, and governmental requests.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical support.
• Personalization: To customize your experience, display relevant product recommendations, and tailor content to your interests.

3. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze site usage. Cookies are small text files stored on your device that allow us to recognize you when you return to our site.

Types of Cookies We Use

• Essential Cookies: These are necessary for the website to function properly, including session management, security, and basic functionality.
• Performance Cookies: These help us understand how visitors use our website, which pages are popular, and where users encounter issues.
• Functional Cookies: These remember your preferences, such as language selection, product filters, and saved items in your shopping cart.
• Marketing Cookies: These track your browsing activity across our site and partner websites to display targeted advertisements and measure campaign effectiveness.

You can control cookie settings through your browser preferences. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, blocking essential cookies may impact website functionality. For more information about cookies, please visit our Cookie Policy.

4. Information Sharing and Disclosure

We value your privacy and do not sell your personal information to third parties for their marketing purposes. However, we may share your information in the following circumstances:

• Service Providers: We share information with third-party service providers who assist us in operating our website, processing payments, fulfilling orders, shipping products, providing customer service, conducting marketing, and analyzing data. These providers are contractually obligated to use your information only as necessary to provide services to us.
• Payment Processors: Your payment information is shared with secure payment processors to complete transactions. We do not store full credit card details on our servers.
• Shipping Partners: We share your name, address, and order details with shipping carriers to deliver your purchases.
• Legal Requirements: We may disclose your information if required by law, court order, subpoena, or government request, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers: If we are involved in a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will provide notice of any such change and any choices you may have regarding your information.
• Consent: We may share your information with your explicit consent for purposes you have agreed to.

5. Data Security

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include:

• SSL Encryption: Our website uses SSL (Secure Socket Layer) encryption to protect data transmitted between your browser and our servers.
• Secure Servers: We store your information on secure servers with restricted access and advanced security protocols.
• Access Controls: Only authorized employees with a legitimate business need have access to your personal information.
• Regular Updates: We regularly update our security systems and conduct security audits to identify and address vulnerabilities.
• Password Protection: Your account password is encrypted and never stored in plain text.
• PCI Compliance: We comply with Payment Card Industry (PCI) Data Security Standards to protect payment information.

While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information, but we are committed to maintaining appropriate safeguards.

6. Your Rights and Choices

GDPR Rights (UK and EU Users)

If you are located in the United Kingdom or European Union, you have the following rights under the General Data Protection Regulation (GDPR):

• Right to Access: You have the right to request a copy of the personal information we hold about you.
• Right to Rectification: You can request correction of inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your personal information, subject to certain legal obligations.
• Right to Restrict Processing: You can request that we limit how we use your information.
• Right to Data Portability: You have the right to receive your information in a structured, commonly used format and transmit it to another controller.
• Right to Object: You can object to processing of your information for marketing, profiling, or other purposes.
• Right to Withdraw Consent: If we process your information based on consent, you can withdraw that consent at any time.
• Right to Lodge a Complaint: You have the right to lodge a complaint with your local data protection authority.

Marketing Communications

You can opt out of receiving promotional emails and marketing communications at any time by:

• Clicking the "Unsubscribe" link in any marketing email we send you
• Updating your communication preferences in your account settings
• Contacting us directly at [email protected]

Cookie Preferences

You can manage your cookie preferences through your browser settings or by adjusting your preferences on our website. You can delete cookies at any time, though this may affect website functionality.

7. Data Retention

We retain your personal information for as long as necessary to provide our services, fulfill the purposes outlined in this policy, and comply with legal obligations. The retention period varies depending on the type of information:

• Account Information: Retained for the duration of your account and for a reasonable period afterward for business and legal purposes.
• Transaction Information: Retained for the period required by tax and accounting regulations, typically 7 years.
• Marketing Information: Retained until you unsubscribe or request deletion.
• Website Analytics: Typically retained for 12-24 months.
• Customer Support Records: Retained for 3-5 years for dispute resolution and quality assurance purposes.

When information is no longer needed, we securely delete or anonymize it. However, we may retain certain information if required by law or for legitimate business purposes.

8. Third-Party Links and Services

Our website may contain links to third-party websites, applications, and services that are not operated by us. This Privacy Policy does not apply to third-party websites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services before providing your personal information. Common third-party services we use include payment processors, email marketing platforms, analytics services, and social media platforms.

9. Children's Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information and terminate the child's account. If you believe we have collected information from a child under 13, please contact us immediately at [email protected].

10. International Data Transfers

Your information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have data protection laws that differ from your home country. By using our website and providing your information, you consent to the transfer of your information to countries outside your country of residence, which may include countries that do not have the same level of data protection. We implement appropriate safeguards, such as Standard Contractual Clauses, to protect your information during international transfers.

11. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

• Right to Know: You can request what personal information we collect, use, share, and sell about you.
• Right to Delete: You can request deletion of personal information we have collected from you.
• Right to Opt-Out: You can opt out of the sale or sharing of your personal information.
• Right to Correct: You can request correction of inaccurate personal information.
• Right to Limit Use: You can limit our use of sensitive personal information.
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise these rights, please submit a request to [email protected]. We will respond to verified requests within 45 days.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

13. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website with an updated "Last Modified" date. Your continued use of our website following the posting of revised Privacy Policy means that you accept and agree to the changes. We encourage you to review this policy periodically to stay informed about how we protect your information. If you have any questions about changes to our policy, please contact us.

Last Modified: January 2024